neo is equipped with innovative milk technology which even processes milk powder to produce premium foam – perfect for times when the machine is not used as often. You’ll love the quality of the entire drinks range. And that’s a promise.

• Τeam wand and powder unit. Individual taste is not open to dispute. That’s why neo can be equipped with a powder unit for chocolate or milk powder and a steam wand for foaming alternative milk varieties.
• Automatic cup recognition. If a cup is positioned incorrectly under the spout, the beverage will not be dispensed – this is ideal for self-service.
• Water tank option. A mains water connection or an optional water tank with a built-in filter – neo adapts to mobile solutions or challenging environments.
• Ambient Water. Efficiency is non-negotiable. The Ambient Water function dispenses cold beverages at the required temperature, so you don’t need to waste time cooling them down with ice cubes.

More options to meet your needs…

• Lockable containers to meet safety requirements in self-service areas.
• 1 or 2 coffee grinders with one large or two smaller bean hoppers
• Grounds chute for uninterrupted machine use, as there is no need to empty the grounds drawer.
• Hot water outlet for tea lovers
• Integrated refrigerator
• Standard height or raised machine feet 

Adaptable. Intuitive. neo.

neo adapts to everyone. Easy to use and with sophisticated sensor technology, it is a delight for both serving staff and self-service customers. It is virtually silent and, thanks to its high-quality materials, very durable. The neo can be freely configured to offer a wide range of coffee and milk beverages. Ready to use with its conventional power cable, it is the perfect solution for mobile catering.

Coffee competence. From dawn to dusk.

neo guarantees consistently high quality whatever time of day the coffee is served and no matter how old the coffee beans are. The robust Clip&Click brewing chamber system enables multiple brewing cycles, meaning that large coffee beverages of consistently high quality can be dispensed in one go. It is made of the latest materials and can be cleaned in the dishwasher.

Milk foam technology developed by experts

Years of know-how in milk foam technology have been poured into neo. Milk foam quality like no other – it’s the first thing that the end customer sees and tastes in their cup of coffee. Whether hot or cold milk foam, foamed milk powder or fresh milk foam – the wow factor is guaranteed with neo. Minimal milk consumption helps to save resources, meaning that the perfect consistency can also be sustainable.

A perfect blend of highly intuitive design and efficiency

neo is designed to make our customers’ lives easier: Thanks to the cup recognition function, no beverage is dispensed if the cup is not positioned correctly under the spout. Optional accessories are available such as a second coffee grinder and bean hopper, a powder unit for chocolate or milk powder, a steam wand for plant-based milk varieties, and external hot water outlets for tea. All containers can be locked if required – ideal for self-service areas. neo is equipped with a manual insert for an additional (decaffeinated) coffee variety as standard.

Child’s play: set up and go

Set up, start up, and savour your coffee. neo needs no technician thanks to the step-by-step animated instructions. It couldn’t be any easier. This coffee machine can go anywhere: thanks to its conventional electricity and mains connections, water tank with a built-in water filter, and refrigerator. neo is the ideal solution for mobile catering and can go wherever you need it to.

Software to make life easier

Preset recipes mean that the machine can be used right away. The touch screen can be customised with different views, images, videos, and products, and the display can be set for use in up to six languages. At present, the machine itself offers up to 27 different languages. User groups make it possible to set different levels of access, making it safer for self-service. When the machine is operated by serving staff, the queue function is a must; beverage orders can be entered one after the other and employees can focus on what really matters: the customer.

Simple maintenance and cleaning that takes care of itself

You can rely on neo. Not only does the machine have all relevant health and safety certificates such as HACCP and HCV, but also it is extremely low-maintenance. The high-quality material on the outside is easy to clean, and there are no hard-to-reach nooks and crannies or unnecessary edges or grooves on the machine. The cleaning programme is set to run automatically in just a few steps. The coffee ducts are cleaned on a weekly basis and the milk ducts daily. The machine is automatically descaled. All of these processes are started with a simple push of a button.

Optimise processes with digital solutions

Thanks to ThermoplanConnect, neo is capable of two-way communication and can be equipped with IoT solutions: intelligent data analysis; traceability of all machines; error handling; smart monitoring; installation of recipes or software updates; intelligent fleet overview; and much more. The touchless application enables beverages to be dispensed without having to touch the machine. The large 10-inch display can be customised with images and videos and therefore used for advertising. Push notifications let you know what is going on with the machine.

Red Dot Award

The Black&White4 neo convinced the jury of experts and won the Red Dot Award. Every year, the "Red Dot Award: Product Design" honours products with outstanding design quality. In addition to the design, the functionality, the innovation and the smartness of the product are also included in the assessment.